Policies
Shipping policies
At Natascha Trolle Jewellery we offer our costumers 2-5 workdays shipping. However, during sales or Christmas, shipping may take between 2-8 workdays. If an item cannot be delivered as stated above, you will be contacted within 1-5 workdays.
We ship across Denmark for a shipping fee of 69 DKK. The order will be sent to the address specified as the delivery address at the time of purchase.
We also ship internationally for an additional postage fee (this also applies to Greenland and the Faroe Islands).
Shipping is handled by PostNord or GLS.
Return Policy
At Natascha Trolle Jewellery, we offer our customers a 14-day return policy for unused items purchased from our webshop. For items purchased in-store or in our showroom, returns are not accepted.
The return period starts from the day you receive the item. You will be responsible for any costs related to the shipping of the return.
If you wish to return an item, you must notify us via email at [xxxxx]. When reaching out to us, please provide your order number, the item number.
If you want to return the item to us, please send it directly to our business address:
Brobergsgade 2,
1427 København K.
The shipment must be sent with home delivery (we do not collect packages from parcel shops) directly to our business address. The shipment must be packed and sent securely to ensure no damage to the goods.
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Cancellation
If you wish to cancel an order, please send an email with the subject "CANCELLATION" to xxxx. Make sure to include the order date and order number in your email.
Important: Cancellations must be made before 2:00 PM/14.00 on the day the order was placed. If the request is made after this time, it will be treated as a return (see the Return Policy section).
Rights of Withdrawal
All costumers have a 14-day right of withdrawal from the day the item is received. The item must be in the same condition as when received and must not have been worn or damaged. Trying on the item is allowed, but if we at Natascha Trolle Jewellery determine that the item has been used, it cannot be returned.
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Natascha Trolle Jewellery does not cover return shipping costs. When returning an item, a return form must be completed and sent along with the item, which should be securely packaged. The shipment must be sent with home delivery (we do not collect packages from parcel shops) directly to our business address.
Return items should be sent directly to the following address:
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Brobergsgade 2,
1427 København K
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The shipment must be packed and sent securely to ensure no damage to the goods.
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Once we have received the returned item, the refund will be processed within 10 business days.
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If you wish to exercise your right of withdrawal as a customer, you must inform us of your decision to withdraw the order by filling out our form (Notice of Withdrawal) and sending it to us by email at: info@nataschatrollejewellery.com
To meet the withdrawal deadline you need to send your notice of withdrawal by mail as soon as possible and send back the gods before the period of withdrawal has expired (14 days). It is recommended to save the post office receipt as proof of your delivery of the package to the post carrier.
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Deffect goods or incorrect goods
If you receive goods that are defective or incorrect, please contact us by mail as soon as possible within a reasonable time after receiving the goods. When reaching out to us, please provide your order number, the item number, and a detailed description of the issue.
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This policy does not cover damages caused by improper handling, misuse, or normal wear and tear.
However, if the damage is caused by incorrect use, modifications, or physical damage inflicted by the customer, it is not covered by the warranty.
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The item should be sent directly to our business address:
Brobergsgade 2,
1427 København K.
The shipment must be sent with home delivery (we do not collect packages from parcel shops) directly to our business address.
The shipment must be packed and sent securely to ensure no damage to the goods.
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Once the goods have been returned to us, we will resend the order, arrange a repair or refund the purchase price after we have process the return.
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You will not be responsible for any return shipping costs related to defective or incorrect goods. We will fully refund the purchase price and delivery costs once we have received the returned items.​​​​
Warranty (For EU)
We provide a 2-year warranty in accordance with the Danish Sale of Goods Act. This ensures the customer's right to receive a refund if a product breaks within the warranty period due to manufacturing defects. Depending on the situation, you may be entitled to a repair, replacement, refund, or a price reduction.
The warranty does not cover damages caused by improper handling, misuse, or normal wear and tear.
If the damage is caused by incorrect use, modifications, or physical damage inflicted by the customer, it is not covered by the warranty.
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You can read more about consumer rights and warranties on the Danish Competition and Consumer Authority's website.
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If you wish to use your warranty, please let us know by mail as soon as you discover the defect. When reaching out to us, please provide your order number, the item number, and a detailed description of the issue.
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The item should be sent directly to our business address:
Brobergsgade 2,
1427 København K.
The shipment must be sent with home delivery (we do not collect packages from parcel shops) directly to our business address.
The shipment must be packed and sent securely to ensure no damage to the goods.
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Privacy Policy
At Natascha Trolle Jewellery we prioritize protecting our customers' privacy. You can rest assured that we will never share your information with third parties. The information we receive from our customers is solely used to ensure the best possible shopping experience.
Customer information is treated as confidential and is handled in accordance with consumer protection and data protection laws.
Data Controller and Contact Information
The company responsible for collecting, processing, and protecting your personal data is owed by:
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TrolleGems ApS
Brobergsgade 2
1427 Copenhagen K
Denmark
CVR: 35027270
+45 40 94 00 65
info@nataschatrollejewellery.com​​
Collection and use of personal data
When using Nataschatrollejewellery .com, before collecting your personal data, you will always be informed. The information we collect may include your name, email address, and other identifying details, as well as information related to your online purchases and website navigation.
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We collect your personal data when you:
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make a purchase on www.nataschatrollejewellery.com
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subscribe to our newsletter
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Your personal data is used to:
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Handling orders
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Overviewing purchase history
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Customer service and support
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Improving and measuring our services and website
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Newsletters
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Cookies
At Natascha Trolle Jewellery, we use cookies to optimize our customers' shopping experience. Cookies help us understand how you use our website, allowing us to improve your experience.
Primarily, our cookies are used to measure website traffic and analyze user behavior.
By continuing to browse our site, you automatically accept the use of cookies.
General Information
Natascha trolle Jewellery
Brobergsgade 2
1427 Copenhagen K
Denmark
CVR: 35027270
+45 40 94 00 65
E-mail: info@nataschatrollejewellery.com
Contact us
Use this form to contact us. Please inform order nr your request is regarding an order.
